Frequently Asked Questions
Ask away, we've got your answers.
FAQs
There is no cell service at the Hummingbird Lodge or at Whitewater Ski Resort. There is Wi-Fi available in the Hummingbird Lodge, but the campground and hiking trails remain the perfect place to disconnect and reconnect.
Showers, heated washrooms with flush toilets, dishwashing area (please bring your own supplies), and potable water are all available as part of your campsite booking.
Pets are not permitted inside the Hummingbird Lodge, neither the Café nor the Suite upstairs. Pets are, however, permitted on the Café patio, provided they are leashed.
In the campground, 2 pets per RV site are complimentary. More than 2 pets/site is not allowed. Please pick up all pet droppings. Small bags are provided at dispensers throughout the resort, including at the garbage stations next to RV site 5. Once used, please dispose of these as garbage, do not leave them in the brush. The site holder is responsible for the behaviour of their pets and for picking up after them. Please do not leave pets on your site unattended.
All pets are to remain on-leash at all times by the Hummingbird Lodge and RV Campground.
If your pet is excessively noisy or aggressive, or if you fail to follow these rules, the pet and the owner may be asked to leave.
Dogs are allowed on the designated dog-friendly multi-use trails or ski ways along parking lots 2, 3, 4, and 5. Leashes are recommended. The following is important information to be aware of:
• Only one dog per skier.
• You must be in control of your dog.
• No extendable leashes are allowed. Max leash length is 2 metres.
• If skiing, the handle of the leash must be attached to the owner.
• Clean up after your dog.
• Any animals showing aggressive behaviour will not be permitted on the premises.
We ask that dogs are leashed when outside of the car and kept in the dog-friendly areas at all times. Dogs found running loose will be detained. Owners will be charged a $10.00 release fee and lose skiing/riding privileges.
Violation of these rules will result in either a single warning or immediate removal of the owner's Season Pass or Lift Ticket.
Service dogs are allowed throughout the resort and may even be loaded on chairs. These owners will need to check in with Guest Services to confirm their dog has the appropriate training to do so.
From December 15, 2023 - March 9, 2024, The Hummingbird Lodge is open daily from 8:00am - 5:00pm, and the Café and General Store are open daily from 8:30am - 3:30pm. After hours check-in is available with advance notice after 5:00pm.
From March 10, 2024 - April 7, 2024, The Hummingbird Lodge is open daily from 8:45am - 3:45pm, along with the Café and General Store. After hours check-in is available with advance notice after 3:45pm.
The Hummingbird Lodge, Campground, Suite, and Café will close for the winter on April 7 and reopen for the summer on June 27.
The Hummingbird Lodge, Campground, and Café will close for the summer on September 15 and reopen for the winter on December 5.
The Hummingbird Lodge Suite will close for the summer on September 28 and reopen for the winter on December 5.
23/24 Whitewater Passholders and Legend Cardholder can take advantage of these discounts from October 1, 2023 to September 30, 2024:
- 10% off Forest Campground, RV Campground, and Suite bookings
- 10% off Food & non-alcoholic Beverages at the Café
- 10% off at the General Store
- 10% off Backcountry rentals
Please be prepared for winter driving conditions - winter tires are a legal requirement October 1 - April 30, and depending on your RV, chains should be considered. 4WD is recommended as the Whitewater Ski Hill Road is unpaved from KM 3 to the resort. We continually monitor conditions and post updates on our website and social media as we work with YRB to ensure that the road is plowed and sanded as needed to provide the safest winter driving conditions.